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Terms and Conditions

Our Terms and Conditions have been written to comply with current UK legislation. These Terms and Conditions apply to the use and access of this Website and for orders made from this Website. By accessing this Website and/or placing an order, you are agreeing to the Terms and Conditions set below.

Please read these terms and conditions very carefully before you go ahead and order anything from our website.


All the jewellery on this website has been designed by FreyandKeeks Ltd.


All prices on the website are shown in UK pounds sterling (£). FreysandKeeksLtd reserves the right to alter prices of products on this website at any time without notice. Emily Mortimer Jewellery Ltd is VAT registered and prices are inclusive of VAT.


We take every care to ensure that the descriptions and photographic images of our products are representative of the jewellery. However due to the compositon and nature of gemstones the colour may vary slightly from that shown on the website. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


We accept online payments through 

Card details are not saved on the website. 


Please note that a request for a refund or an exchange must be made within seven working days of receiving an order. Authorised returns thereafter must be returned back to FreysandKeeks Ltd within seven working days to remain valid for a refund or an exchange.

To be eligible for a return, the item must be unworn and in the same condition you received it; only unworn items in their original box and packaging may be returned. 

Buyers are responsible for return postage costs and are advised to return items via Royal Mail Special Delivery up to the correct insured value; we regret that lost returns cannot be refunded. 


To request a return you must contact us at before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.

Please note, the exact address will be given out over email:


Once your return has been received, an email will be sent to inform you if a refund has been approved.  If approved, credit will be applied to your original method of payment within 7-10 working days.


We take great care in making, checking and safely packaging our jewellery before it is sent out, but if you think your order is faulty, please contact FreysandKeeks Ltd to report the fault and follow the returns information provided above.  All suspected faulty items must please be returned within 7 days of reporting the fault.


You have the right to cancel your order within 14 days without giving reason.  The cancellation period will expire after 14 days after the day on which the goods came into physical possession of the consumer or the person that he/she asks you to deliver the goods to. To exercise your right to cancel you must inform us by email to


We reserve the right to decline or cancel any order prior to delivery if the delivery or billing address is a PO Box number, if the item you have ordered is out of stock or if we have made an error on the description or price of a piece you have ordered.


This website and its content is copyright of FreysandKeeks Ltd 

All content including; images, designs, text and other material are owned, licensed or controlled by FreysandKeeks Ltd. You may not download, copy, modify, license, post or distribute content and materials without specific prior written permission.