Email us: info@freysandkeeks.co.uk

Delivery and Returns

DELIVERY SERVICE

For all UK deliveries we use either Royal Mail Special Delivery Next Day Service or Royal Mail 1st Class Signed For. Anything under £100.00 we would recommend Royal Mail Signed For and anything over £100.00 we would recommend Royal Mail Special Delivery.

If you'd like your jewellery to be sent on a specific day, please contact us directly to arrange it.

For all International deliveries we use Royal Mail International Tracked & Signed. Delivery is between 5-7 working days and will require a signature upon arrival.

For international shipping, ALL duties and taxes are the responsibility of the customers.

For items to be delivered for a specific date please contact us at info@freysandkeeks.co.uk.

DELIVERY CHARGES

Royal Mail Special Delivery is £7.50 to all UK addresses 

Royal Mail 1st Class Signed for is £5.00 to all UK addresses

  • Europe – £15
  • United States – £20
  • Rest of the World – £20

Please note delivery charges will not be refunded.

DELIVERY TIMES

We aim to post all products within 1-2 working days. If your order is urgent please contact us and we will do our best to ensure the fastest delivery possible.

RETURNS AND REFUNDS

A request for refund or exchange must be made within seven working days of receiving your order.Once authorised returns must be made within 7 working days to FreysandKeeks Ltd. Valid returns must be unworn and in the same condition and packaging as recieved in.

Return postage is the responsibility of the buyer, with lost items not being eligble for refund. We would advise to return items via Royal Mail Special Delivery with correct insurance.

HOW TO RETURN AN ITEM

Returns must be requested through email to info@freysandkeeks.co.uk. A return address will be supplied via email.

RECEIVING A REFUND

Upon receiving a return you will be sent an email regarding its approval. If approved credit will be reinstated through the original payment method within 7-10 working days.